Help / FAQ


General Inquires
Please contact: info@ctdezigns.com
Order Inquires
Please Contact: sales@ctdezigns.com

Returns and Exchanges
RETURNS
Returns are accepted only under the following conditions:
The return must be received by C.T. Dezigns within 30 days of purchase.
The returned item must be new and unworn.
All returns are subject to a $5.00 restocking fee per package.

REFUNDS
After receiving the returned item, C.T. Dezigns will credit the customer's account for the original purchase price minus the $5.00 restocking fee. C.T. Dezigns will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to C.T. Dezigns. C.T. Dezigns will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.

EXCHANGES
To exchange an item, the customer must return the unwanted item according to the return procedures listed below.
C.T. DEZIGNS RETURN INSTRUCTIONS:
Please mail item(s) along with short note with correction to be made too:

C.T. Dezigns inc.
Mississauga, ON, Canada
L5N 7G6

Once we receive customer returned merchandise we will immediately take care of corrections that need to be made. We will review your invoice and corrections you have given and will correct any errors made on our behalf.